Frequently Asked Questions
How do i purchase a made-to-order dress?
Made-to-order dresses are not available for online shopping and the dresses are measured and all details/alterations are noted at the customers fitting appointment at the Copenhagen shop. We strive to have samples in our full size range: 34, 36, 38, 40, 42, 44 available in all designs to try at your appointment. Book your free 1-hour fitting here. When the order has been made with our atelier we have a delivery time of 4-6 weeks for the dress to be made and delivered to the shop for the customer to pick up.
Made-to-order dresses cannot be returned or exchanged because they are made for a specific person.
If you want to purchase a dress in our standard size range (34-44) and have it altered at your own expense, please contact us at email@example.com and we will be glad to help.
Do I need an appointment for your Copenhagen shop?
Yes you do. Our Copenhagen shop can only be visited by appointment. This is also our head office and workroom and with such a small team, we always have a lot going on and sometimes this includes fabric trips for fabric sourcing, so it is best to book in advance rather than on the day to avoid disappointment. Of course if you are in the area and would like to come for a fitting, please call us on +45 4220 5632 and we will do our best to fit you in. Our appointments are free of charge.
How can I cancel or change my online order?
Once you have received your order confirmation it is not possible to cancel or change your order. However, if you realize you made a mistake when placing your order, please contact firstname.lastname@example.org as quickly as possible and we will do our best to help you.
When will my online order be shipped?
All orders placed before 11.00 AM (CET) on a working day are usually shipped within the same day. In busy sale periods we do our very best to dispatch your order within 1-4 working days from the day you place your order.
I have not received my online order as planned. What do I do?
If you haven’t received your order within the stated transit time, please contact email@example.com and we will locate the package for you. Please find more information about transit times in different countries here.
I have received a faulty or wrong item. What should I do?
If you have received a faulty or wrong item, please contact firstname.lastname@example.org as quickly as possible stating your name, order number and issue and we will get back to you with further instructions.
How do I return an item?
If it turns out that your purchase wasn’t right for you, we offer 14 days of full return. The return package should be sent to our warehouse at your own expense. Please find the address and our full return guidelines here.
How do I know that you have received my return?
Once we have processed your return, you will receive an e-mail with a credit note. Please note that it can take up to 10 working days from the day we receive your package until you receive your refund. For your own safety, please save your shipping receipt until you have received your credit note.
When will I get my refund?
Once we have received your package and accepted the return, we will transfer the amount back to the credit card used for purchase. Please note that from the day we have processed your return, it usually takes 1-3 business days before the amount is available on your account.
Do I have to pay for shipping?
We offer shipping in Denmark by Postnord for 50 DKK and at a flat rate of 100 DKK for European orders. It is at your own expense when you make a return. Please find more information about shipping costs and returns here.
Do you ship to my country?
We ship to selected European countries. Please find more information about shipping costs and transit time to your country here.
Which payment methods can I use?
We accept Dankort, mobilepay, Visa, Mastercard, Maestro, Visa Electron, American Express